P003631 Position Type Part-Time Position Status Part Time Grant Funded No Grant Funding Source N/A Category Clerical Class Code 35 Starting Pay $16.55 Department DT Student Affairs Job Summary The Information Center Assistant plays a key role in helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment. Primary Duties and Responsibilities Essential Performance Requirements* Provides phone, email and chat support within a contact center environment Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students Accurately creates, escalates and closes customer cases Effectively collaborates and communicates with co-workers by submitting updates and event announcements. Accurately creates and edits knowledge base articles Detail oriented with the ability to multi-task and follow procedures Ability to think independently and make decisions Service Excellence Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite Completes all required training and professional development sessions Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College Supports the mission, values and 3 goals and 8 principles of the College Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications High School diploma or General Equivalency Diploma (GED) One year experience working in a contact center environment or equivalent customer service experience Preferred Qualifications Associate’s degree or 60 college hours Student or work experience at TCC or another institution of higher learning Bilingual in verbal and written English and Spanish, Vietnamese, AND/OR French Knowledge, Skills and Abilities Proficient with Windows and Mac OS operating systems with superb navigation skills utilizing various browser applications Professional telephone etiquette with excellent oral and written communication skills Physical Demands and Work Environment Physical Demands The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Special Instructions Summary This is a part-time position, with a maximum of 19.5 hrs. per week. Typical office hours for this position are as follows: Monday – Thursday 3:00 pm – 7:00 pm and Friday 1:30 pm – 5:00 pm. Summer Hour: Monday – Wednesday 2:00 pm – 7:00 pm and Thursday 2:30 pm – 7:00 pm. Flexibility is required as part-time work schedules may vary based on individual campus/departmental needs including evenings and weekends. Posted 05/28/2024 Posting Contact Summary Should you have questions specific to this position please contact the following individual Contact Beth Hargrove beth.hargrove@tccd.edu

PandoLogic. Keywords: , Location: Fort Worth, TX 76102