Project Manager Customer Service & Support | Irving, TX RollKall is the law enforcement industry’s leading and most comprehensive extra-duty management solution. We help law enforcement agencies streamline their process and work with the local community to schedule officers for details through our industry-leading technology platform and mobile app. We work directly with law enforcement agencies, making it simple for them to address their off-duty administrative needs, easily communicate details with officers, manage scheduling, invoicing and payments and ensure department regulations and guidelines are followed. RollKall supports law enforcement agencies in bringing transparency to off-duty details by connecting every stakeholder in the process. Applicant Call-to-Action Join the forefront of innovation with RollKall, where every team member contributes to transforming the landscape of law enforcement's extra-duty/off-duty services. We're not just a tech platform but a community of forward-thinkers, problem-solvers, and difference-makers. At RollKall, your expertise will fuel our mission to provide end-to-end, secure solutions for off-duty law enforcement assignments. If you're driven by purpose, thrive in a collaborative environment, and are eager to make a tangible impact, we invite you to explore how your skills can align with a role at RollKall. Together, let's build a safer, more connected community. About the Role The Implementation Project Manager will guide new Agencies through the implementation process of onboarding Law Enforcement Agencies (LEA), Law Enforcement Officers (LEO), and Coordinators to our proprietary software solution. This role requires a highly organized individual who can manage multiple projects through planning, execution, go-live, and post-monitoring. This role requires the ability to work independently and as part of a team. What You’ll Do -Manage the complete implementation process of the software platform through planning, execution, monitoring, and closing -Primary contact for new client projects varying in size, complexity, and duration -Ability to handle multiple client implementations concurrently -Provide input on configurations in order to meet client requirements -Develop and maintain the project plan throughout the implementation -Set and manage client expectations -Lead and facilitate all project meetings, both internally and externally -Identify and document any changes to the scope of the project -Deliver ongoing communication of project status -Execute proper escalation of issues when applicable -Collaborate with account management and support teams to execute a seamless handoff from implementation -Actively participate in lessons learned after the implementation has been completed -Review the implementation process to identify opportunities for improvement and new methods to enhance the client experience -Strong attention to detail is critical – as well as a healthy sense of curiosity and willingness to learn new things -Ability to manage relationships and expectations -Participant in client visits as necessary - Ability to travel as needed -Cultural Fit: One Team (people first, trust each other, care, diversity and inclusion), Servant Leadership (do the right thing, question authority), Humbition (humility, ambition, thinking Big, and having empathy for our users), and Deliver Results (bias for action, innovate, embrace change). -Tools and Languages: Salesforce Service Cloud, Slack, Smartsheets Your Superpowers -Take control of situations as they arise -Discipline in the art of planning -Excellence in Execution -Understand the relationship between Strategy and Execution -Master of Communications Basic Qualifications -Bachelor’s degree or equivalent experience -5+ years of professional experience implementing software applications -Proven experience in project management methodologies -Proven track record implementing best practices with high levels of client satisfaction -Effective communication skills with the ability to engage at all levels of an organization -Experience managing simultaneous software implementations for multiple clients -Experience in fast-growing SaaS business model -Ability to travel 10-25% of the year Compensation, Benefits & Schedule The role of Project Manager is an exempt (salary) position that will include an annual salary and potential bonus based on your individual and company performance. The RollKall office serves as the hub for innovation, creative thinking, and idea sharing. As such, RollKall employees are required to work in the office three days each week unless they have been officially authorized to work remotely. Along with competitive pay, as a full-time RollKall employee, you are eligible for the following benefits: · Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services) · Employee Assistance Program · Maternity and Parental Leave · 401(k) Plan for eligible members · Sick, Vacation time, and Paid Holidays RollKall Technologies is committed to a diverse and inclusive workplace. RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Compensation package: Bonus opportunities Performance bonus Experience level: 5 years Schedule: 8 hour shift Day shift Monday to Friday Work Location: Hybrid remote in Irving, TX 75039

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